Customer service is an important role but people often forget that it is also a sales role. It’s true that you can drive a lot of sales by offering great customer service. If your customer is happy with your services, they will become a source for new customers and increased sales. Here are our 3best customer support hacks and guide to try this year.
Amazon is one example of a company that gained more popularity due to its customer support. Spectrum customer service is also a source for increased sales for Spectrum, a leading telecommunication brand. We have list of best customer support hacks to try in your business as well to grow faster and get your client loyalty.
Customer service starts the moment a potential client first interacts with your business. If you’re not paying attention to every single one of your customer’s needs, then you’re not providing good customer service.
This is especially important on social media because customers are much more likely to turn to the internet if they have an issue. This means that if you don’t have a clear way to help them immediately, they might go elsewhere.
Let’s find out 3 simple customer support hacks that can help you to increase your sales.
Customer Support Hacks To Increase Sales
1. Upsell even on a customer service call
When a customer calls in or comes into your store, you want to help them as much as possible and keep the relationship positive. But how can you upsell to a customer who has already made a purchase?
According to a report by Forbes, upselling is one of the most reliable ways to increase your average transaction amount per order. The key is adding value before asking for money. For example, if someone just bought a pair of shoes, ask if they also need shoe care products such as polish and laces. Or if someone ordered a pizza online, ask if they would like to add something else.
When you are offering a service to your customer and you are almost finished with the call, why not offer them some add-on services?
For example, when you are talking about their website, it would be a good time to talk about hosting, domain names, and other services. You can also offer them an email strategy session or training session.
This works best when your customer is open to it. If people want to just finish the call and get off the phone then don’t push the upsell.
2. Provide ease to your customers through efficient customer support
Customer support is the key to building loyal customer relationships. Most companies provide mediocre levels of customer support, so they never get the sales they could. If you want to be successful in business, you have to create a system that provides excellent customer support and makes it easy for customers to get their questions answered.
You can use your email newsletter as a platform for your customer support system by sending out emails that help customers with their issues, or by creating an email list specifically for customer service representatives. It’s important to remember that you should not be focusing on only increasing conversions but also focusing on retention rates.
Customer support is a crucial factor in the success of any business. A company that provides great service will always be among the leaders in its industry.
The most essential and cost-effective way to improve customer support is to keep up with the latest trends in social media and technology. Using these tools, you can make sure your customers are receiving fast and efficient help, and you’ll also be able to detect any potential problems before they turn into a huge headache. This can increase customer loyalty and boost your brand reputation on social media.
3. Get detailed feedback from your customers
Many entrepreneurs get locked in their own heads and make decisions based on gut feel. This is a big mistake.
Feedback from your customers and potential customers is the best way to validate whether you’re headed in the right direction, or not. If you want to grow your company exponentially then make sure you’re asking for feedback from your customers.
The first step to optimising your customer experience is to get detailed feedback from your customers. If you want to get more sales and create more loyal customers, then you need to know what people like and dislike about the products and services you provide.
There are a variety of ways you can do this. You could survey your customers via email or give them a form on your website or blog where they can leave feedback. You could also invite your customers to create an account on your website and use a customer forum to give you feedback directly on each post or product review.
Wrapping Up
A good customer experience is essential for a healthy business. If you want to be successful online, your customers must feel like they are your top priority and that you are always willing to help them in any way possible. In the end, it is all about the customer. You need to make sure you are doing everything you can to ensure that customers walk out of your store happy and satisfied with their purchases.
Senior Writer, has been with Rottenpanda.com since 2017. With a bachelor’s degree in communications, Nick specializes in finding interesting topics, gathering details, checking facts, and making complex subjects easy to understand. In addition to writing articles, Nick loves traveling, pets and happily married to Lucy.
